Myth 1: NEMT is Only for Elderly Patients
FACT: While many seniors count on SMART Ride every week, they’re far from the only ones who benefit. We serve individuals of all ages—those managing chronic illnesses, recovering from surgery, living with disabilities, or in need of regular outpatient care. Healthcare access isn’t one-size-fits-all, and neither are we.
Myth 2: NEMT is Just a Fancy Taxi
FACT: Think again. SMART Ride is not a curb-to-curb service—we are a bedside-to-bedside team. That means we assist passengers from within their home, hospital, or care facility all the way to their destination, offering personal support every step of the way. Our vehicles are tailored to accommodate stretchers, wheelchairs, walkers, oxygen needs, and more. And our team? Professionally trained in passenger care, mobility assistance, and customer service—because you’re more than just a pickup.
Myth 3: NEMT is Unreliable
FACT: We’ve built SMART Ride around dependability, transparency, and trust. From GPS-dispatched vehicles to real-time updates, we work hard to make sure your ride shows up when you need it. Our team communicates clearly with passengers and partners—because reliable care starts with showing up.
Myth 4: NEMT is Too Expensive
FACT: Many of our riders qualify for Medicaid-covered services, and we work closely with facilities and families to explore coverage options. In truth, NEMT saves money by reducing missed appointments and promoting timely treatment. Accessible doesn’t have to mean unaffordable.
Myth 5: NEMT Trips Aren’t Safe
FACT: Safety is everything at SMART Ride. We go beyond required background checks and conduct continuous training in vehicle operation, passenger securement, and emergency protocols. Our vehicles are regularly inspected, cleaned, and maintained—because when your health is on the line, details matter.
Myth 6: NEMT Only Exists in Cities
FACT: We’re proud to be rural. SMART Ride exists because many of the communities we serve—across Cheshire, Sullivan, and Hillsborough counties in NH, and into Vermont—don’t have taxis, ride-share apps, or public transit. We bridge those gaps. Our routes don’t just run—they reach.
Myth 7: NEMT is Only for Doctor’s Visits
FACT: Our passengers rely on us for more than just checkups. We provide transportation for dialysis, behavioral health, physical therapy, hospital discharges, hospice care, and even personalized concierge outings through our SMART Senior Services. Wherever you need to go for your health or healing, we’re here for the journey.
Myth 8: All NEMT Companies Are the Same
FACT: They’re not—and we encourage you to do your research. At SMART Ride, we’ve earned our reputation through years of compassionate service, thoughtful innovation, and community partnerships. Our standards are high because our neighbors deserve nothing less. Ask us what makes our team different—we’re proud to show you.
